Frequently Asked Questions (FAQ)
1. About Wellody
What is Wellody.shop?
Wellody.shop is an online store operated by MOHIM NILOY KHAN, offering a curated selection of clothing, cosmetic products, and health-related products in compliance with Italian and European Union regulations.
Where is Wellody based?
Our business is legally established in Rome, Italy, and operates in accordance with Italian and EU consumer protection laws.
2. Products & Compliance
Are your cosmetic and health-related products safe?
Yes. All cosmetic and health-related products sold on Wellody.shop comply with EU Regulation (EC) No. 1223/2009 and all applicable Italian and EU product safety and labeling requirements.
Are your products medical devices or medicines?
No, unless explicitly stated and legally authorized. Our cosmetic and health-related products are not intended to diagnose, treat, cure, or prevent any disease.
Do you provide medical advice?
No. Information provided on our website is for general informational purposes only and does not replace professional medical or healthcare advice. Always consult a qualified professional before using any product if you have medical conditions, allergies, or concerns.
3. Orders & Payments
How can I place an order?
You can place an order directly through our website by adding products to your cart and completing the checkout process.
What payment methods do you accept?
Available payment methods are displayed at checkout and may include credit/debit cards and other secure online payment solutions.
Can I modify or cancel my order after placing it?
Orders are processed quickly. If you need to modify or cancel an order, please contact us at help@wellody.shop as soon as possible. We cannot guarantee changes once processing or shipping has started.
4. Pricing & VAT
Are prices inclusive of VAT?
Yes, prices include VAT where applicable, in accordance with EU VAT regulations.
How is VAT calculated for EU customers?
For EU customers, VAT is applied based on the customer’s location, including through the OSS (One-Stop Shop) system where required by law.
5. Shipping & Delivery
Where do you ship?
We currently ship to selected countries. Available shipping destinations are shown during checkout.
How long does delivery take?
Delivery times vary depending on destination, product availability, and courier services. Estimated delivery times are provided at checkout but are not guaranteed.
Are you responsible for delivery delays?
We are not liable for delays caused by factors beyond our control, such as customs procedures, courier delays, strikes, weather conditions, or force majeure events.
6. Returns & Refunds
Do you accept returns?
Yes, consumers have the right to withdraw from a purchase in accordance with EU consumer law, unless an exception applies (e.g., hygiene-sealed cosmetic products opened after delivery).
Are cosmetic products returnable?
For health and hygiene reasons, opened or used cosmetic and personal care products cannot be returned, unless they are defective or incorrect.
How do I request a return or refund?
Please contact us at help@wellody.shop with your order number and reason for the request. We will guide you through the process.
When will I receive my refund?
Approved refunds are processed using the original payment method within the legally required timeframe once returned goods are received and inspected.
7. Product Use & Responsibility
What if I have an allergic reaction or issue with a product?
Customers are responsible for reviewing ingredient lists and product instructions before use. If you experience an adverse reaction, discontinue use immediately and consult a healthcare professional.
Is Wellody liable for improper use?
We are not responsible for damage or injury resulting from misuse, improper storage, failure to follow instructions, or use contrary to warnings provided by the manufacturer.
8. Website & Content
Are product images and descriptions exact?
We strive for accuracy, but product images and descriptions are illustrative only and may differ slightly from the actual product due to packaging updates or screen settings.
Can information on the website change?
Yes. We reserve the right to update product information, pricing, availability, and website content at any time without prior notice.
9. Intellectual Property
Can I use content from your website?
No. All content on Wellody.shop, including text, images, logos, and designs, is protected by intellectual property laws. Unauthorized use is prohibited.
10. Legal & Disputes
Which law applies to purchases?
All purchases and legal notices are governed by Italian law, without prejudice to mandatory EU consumer rights.
How can I contact customer support?
You can reach us anytime at help@wellody.shop .We aim to respond as quickly as possible during business days.
